Everything you need to feel ready for your visit — from logging into your portal to knowing exactly what to expect when you walk through our doors.
Patient Info
PATIENT PORTAL
View your health record, message your care team, manage appointments, and pay your bill — all from one secure account.
NEW PATIENT REGISTRATION
New to Community Clinic? Complete your patient registration online—it only takes a few minutes and saves time when you’re ready for care.
PATIENT RESOURCES
Pre-op instructions, prep guides, and other forms tied to your specific visit — all searchable in one place.
What to Expect at Your Visit
Here’s what to expect from the moment you book your appointment to the moment you walk in.
After you book
- You’ll get a confirmation text with your date, time, and clinic location
- We’ll send reminders by text leading up to your visit
- If there’s paperwork to complete ahead of time, we’ll text it to you or have it ready at check-in
- We’ll let you know ahead of time if you need anything else, like a referral, recent imaging, or records from another provider
- Plans change — just call us to reschedule or cancel
At your appointment
- New patients: please plan to arrive 15 minutes early so check-in is done before your scheduled time
- Your care team will talk with you about what brought you in today and what you’re hoping to walk away with — whether that’s answers, relief, or just a check-up
- Together, you’ll build a plan that’s right for you, drawing on our full team of specialists when it helps
What to bring
- Photo ID and insurance card(s)
- A current list of medications and allergies
- Any related records or imaging, if you have them
- Your copay or preferred payment method (financial assistance is available for those who qualify)
Financial Resources
Helping You Get the Healthcare You Deserve
At Community Clinic, we are dedicated to ensuring that you have access to the healthcare you need and deserve. We understand that navigating the complexities of healthcare options and insurance can be overwhelming. Our commitment to you is reflected in the range of services we offer to make quality healthcare accessible and affordable!
Enrollment Assistance
Learning your options about insurance coverage can be overwhelming. We have Eligibility Specialists at main locations in Springdale, Rogers, Siloam Springs, and Fayetteville who can help you enroll in an insurance plan.
Ready to speak to an Eligibility Specialist? Call 855-438-2280 for assistance.
Discount Programs
We believe that quality, comprehensive health care should be available to everyone. That’s why we offer all of our services on a sliding fee scale according to each patient’s financial situation, determined by income and household size. To determine what discount you are eligible for, please bring Proof of Income (POI) to your first appointment.
Legal & Compliance
A few important notices about your rights as a patient and how we protect your information. Tap any section to read more.
Notice of Privacy Practices
To view Community Clinic’s notice of Privacy Practices click here.
Discrimination Is Against the Law
Community Clinic complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)) Community Clinic does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.
Community Clinic:
- Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language assistance services to people whose primary language is not English, which may include:
- Qualified interpreters
- Information written in other languages.
If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact Civil Rights Coordinator at Compliance@ccnwa.org or 479-751-7417 ext. 6157.
If you believe that Community Clinic has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Compliance Department, 614 E. Emma Ave. Ste 300, P:479-751-7417, 1-855-438-2280 (text), F: 479-751-4898 Attn: Compliance, compliance@ccnwa.org. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the compliance department is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Good Faith Estimate
You Have the Right to Receive a Good Faith Estimate Explaining How Much Your Medical Care Will Cost
- Under the law, healthcare providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your healthcare provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your healthcare provider for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate
- For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-855-438-2280 ext 1050.
Federal Tort Claims Act (FTCA) Coverage
Community Clinic is deemed a Public Health Service employee under 42 U.S.C. § 233(g)-(n). As a result, Community Clinic and its covered individuals are provided liability protection through the Federal Tort Claims Act (FTCA).
Have Questions?
Send us a message and we’ll respond as soon as we’re able.
